The Canadian Motor Vehicle Arbitration Plan (CAMVAP) is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers' new vehicle warranty can be put before a neutral third party (arbitrator) for resolution. Links to an overview of the CAMVAP arbitration process. From the homepage, an introduction to CAMVAP is available in several languages.
Canada/Federal
The Commissioners office assists Canadians in resolving issues about their television service providers. If a Canadian cannot resolve a complaint with a communications service provider - regardless if it is a television service provider, Internet service provider, wireless service provider or telephone service provider - the CCTS will become the single point of contact for obtaining a resolution. All licensed television service providers will hae to become members of the CCTS by Septermber 1, 2017.
The Consumers' Association of Canada (CAC), founded in 1947, is an independent, not-for-profit, volunteer-based, charitable organization. CAC's mandate is to inform and educate consumers on marketplace issues, to advocate for consumers with government and industry, and work with government and industry to solve marketplace problems. CAC focuses its work in the areas of food, health, trade, standards, financial services, communications industries and other marketplace issues as they emerge.
When you apply for a credit card, you are entering into a contract. Like any contract, it is legally binding and gives each party certain rights and responsibilities.
On this page you will find information on:
- Your right to information
- Cancelling your credit card
- Unsolicited credit card cheques
- Joint or shared cards
- What you should do if you feel your rights are not being respected
This web page has information about your legal responsibilities when you have a joint or shared credit card. It describes how authorized users (or secondary users) can affect you and your liabilities.
The Financial Consumer Agency of Canada (FCAC) is an independent body working to protect and inform consumers of financial products and services (such as banking, credit cards, loans, savings and insurance), and to coordinate activities that contribute to strengthening Canadians’ financial literacy.
If you are victim of identity theft or identity fraud, you should immediately take some basic steps to prevent further crimes from happening and to restore your credit and good name. Navigating through the system as a victim can be time-consuming and confusing. This guide should help start you off in the right direction.
Insurance-Canada.ca provides consumers and insurance professionals with information about insurance-related topics pertinent to Canada. The website includes reviews of insurance-related services, question-and-answer sections and articles for both the consumer and insurance professional. They offer an online directory of insurance providers and services, and an electronic newsletter.
Formerly known as Internet 101, the RCMP has provided these resources about safety on the internet, including information regarding: Internet Safety for Youth; Child Exploitation; Online Scams and Fraud; Social Networking; Cyberbullying; and Internet Security.
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