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Complaint and Advocacy

When you feel that you have been treated unfairly, there may be a service that can help you to resolve your complaint. Each of the following services deals with a specific type of situation. Read the descriptions and visit the websites to see if the service is appropriate for you.


Suggested Resources

International

The Association for Women's Rights in Development (AWID) is an international, multi-generational, feminist, creative, future-orientated membership organization committed to achieving gender equality, sustainable development and women's human rights. AWID’s work is structured through multi-year programs known as Strategic Initiatives. Each strategic initiative includes a range of activities from membership consultations and surveys, primary research and dialogues with policy makers (including targeted advocacy) to capacity building institutes, regional networking and information dissemination. In addition, AWID works to ensure that the specific priorities and voices of young women are strongly represented in all our initiatives.

Related legal topic(s): Advocacy, Human rights, International law

Canada/Federal

Advertising Standards Canada (ASC) is Canada's independent advertising self-regulatory body. ASC was founded by the advertising industry more than fifty years ago on the belief that advertising self-regulation best serves the interests of the public and the advertising industry. ASC is dedicated to creating and maintaining community confidence in advertising. They handle consumer complaints about advertising.

Related legal topic(s): Communications and media, Consumer protection and fraud

Beyond Borders is a national, bilingual, volunteer organization advancing the rights of children everywhere to be free from sexual abuse and exploitation. We are a registered charity without political or religious affiliation.Beyond Borders is the Canadian representative of ECPAT International, a global network of more than 80 groups in 75 countries.
Related legal topic(s): Advocacy, Child abuse, Sexual assault

The Canadian Coalition for the Rights of Children (CCRC) is a network of Canadian organizations and individuals who promote respect for the rights of children. Its purpose is to: exchange information; provide public education materials about the Convention on the Rights of the Child; monitor implementation of the Convention in Canada; and engage in dialogue with government officials on child rights issues.

Related legal topic(s): Advocacy, Human rights, International law

The Commission's business is to make the Canadian Human Rights Act work for the benefit of all Canadians. There are three main aspects to its work: To provide effective and timely means for resolving individual complaints; To promote knowledge of human rights in Canada and to encourage people to follow principles of equality; and to help reduce barriers to equality in employment and access to services. Their website includes sections with publications and frequently asked questions.The Commission provides dispute resolution services in cases of alleged discrimination by federally regulated organizations, including employers, unions and service providers. This online resource addresses issues such as alternative dispute resolution and the dispute resolution process.

Related legal topic(s): Federal government departments, Human rights, Mediation and alternative dispute resolution

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers' new vehicle warranty can be put before a neutral third party (arbitrator) for resolution. Links to an overview of the CAMVAP arbitration process. From the homepage, an introduction to CAMVAP is available in several languages.

Related legal topic(s): Consumer protection and fraud, Driving, Mediation and alternative dispute resolution

This website is produced by the Centre for Equality Rights in Accommodation (CERA), an Ontario-based non profit human rights organization that has spent the past 20 years challenging the systemic barriers and discrimination that contribute to homelessness and housing insecurity. The goal of this website is to provide housing workers and advocates across Canada with information and tools to enable them to overcome - using a human rights framework - the barriers that keep people from accessing and retaining adequate housing.
Related legal topic(s): Affordable housing, Homelessness, Human rights

CERA’s Women’s Program was established in early 2000 to address low-income women’s experiences of inequality and discrimination in housing in Canada. The Women’s Program undertakes advocacy, litigation support, networking and research aimed at investigating and addressing the economic and social conditions that contribute to women’s inequality in housing.

Related legal topic(s): Advocacy, Affordable housing, AIDS/HIV, Homelessness, Human rights, Poverty

The Commission for Public Complaints Against the RCMP is an independent federal agency established in 1988 to review public complaints about the conduct of RCMP members in a fair and impartial manner. Anyone, including a non-citizen, who has a concern about the conduct of an RCMP member can make a complaint. You do not have to be directly involved in the incident; you can make a complaint on behalf of someone else, or as a witness to an incident.

Related legal topic(s): Administration of justice, Police

The Commissioners office assists Canadians in resolving issues about their television service providers. If a Canadian cannot resolve a complaint with a communications service provider - regardless if it is a television service provider, Internet service provider, wireless service provider or telephone service provider - the CCTS will become the single point of contact for obtaining a resolution. All licensed television service providers will hae to become members of the CCTS by Septermber 1, 2017.

Related legal topic(s): Communications and media, Consumer protection and fraud, Contracts, Mediation and alternative dispute resolution

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