Consumer protection

When you are buying goods and services, sometimes you can have problems. These resources may help you deal with concerns about product safety, returns and exchanges, unfair business practices, or other consumer complaints.

The resources on this page were hand-picked by the Centre for Public Legal Education Alberta's staff as a good place to start.

You may also find helpful resources listed under these legal topics: Consumer protection and fraud, and  Credit and debt


Suggested Resources

These FAQs are provided by the Canadian Legal FAQs, a website of the Centre for Public Legal Education Alberta. They provide answers to questions about consumer law in Alberta including the Fair Trading Act, collections and debt repayment, cost of credit disclosure, and credit and personal reports. See also FAQs on Contracts and Consumer Information

Related legal topic(s): Consumer protection and fraud

This colourful information sheet provides legal information about payday loans and debt problems for all ages and can be folded to fit comfortably in a wallet. (Dimensions 9cm x 43cm)

Related legal topic(s): Consumer protection and fraud

Alberta Resources

The General Insurance OmbudService (GIO) is an independent, not-for-profit corporation that has been in operation since 2002 providing dispute resolution services for conflicts between complainants and their insurers in the areas of home, auto and business insurance. GIO’s neutral and professional mediators and experienced Information Officers help complainants and insurance companies work toward a solution that is in the best interests of both parties in a fair, independent and impartial environment. (PDF - 2 pages)

Related legal topic(s): Advocacy, Business, Consumer protection and fraud, Mediation and alternative dispute resolution

The Better Business Bureau (BBB) of Central and Northern Alberta was founded in 1957 and is a non-profit membership association of business and professional firms. They are a public service agency devoted to the vitality of the free enterprise system and the concerns of the consuming public. They are not a government agency.
Related legal topic(s): Business, Consumer protection and fraud

An educated marketplace is a happy, well-functioning marketplace. With this in mind, the Better Business Bureau of Southern Alberta offers information and dispute resolution services to consumer and business alike. This bureau has information files on more than 15,000 companies. They are only an e-mail or phone call away.
Related legal topic(s): Business, Consumer protection and fraud

This tipsheet is a publication of the Centre for Public Legal Education Alberta (CPLEA). It provides Albertans with general information on the role of collection agencies. See also: Canadian Legal FAQs - Alberta - Consumer Law.

Related legal topic(s): Consumer protection and fraud

This Alberta government department investigates consumer complaints, enforces consumer protection legislation, licenses and registers regulated businesses and charitable organizations and informs consumers and businesses of their rights and responsibilities.
Related legal topic(s): Consumer protection and fraud

This is a guide on how to buy products and services in Alberta and contains information about your consumer rights. You will need to buy certain items and you will need to use certain services as you settle into as you start your new life in Alberta.

Related legal topic(s): Consumer protection and fraud, Contracts, Credit and debt, Landlord and tenant

Canada/Federal

The Handbook was created and is updated by the Consumer Measures Committee, a joint committee of federal, provincial and territorial governments. The objective of the Handbook is to help Canadian consumers become better-informed and more confident.
Related legal topic(s): Consumer protection and fraud

ConsumerInformation.ca sets out to bring together on a single website the very best consumer information, tools and services available from the most objective and reliable sources. The result is a groundbreaking strategic partnership between more than 400 federal departments and agencies, provincial and territorial ministries and NGO partners. The site aims to empower consumers and help to ensure a fair marketplace where all businesses respect consumer protection laws. Includes a step-by-step guide for making a consumer complaint.

Related legal topic(s): Business, Consumer protection and fraud

The Consumers' Association of Canada (CAC), founded in 1947, is an independent, not-for-profit, volunteer-based, charitable organization. CAC's mandate is to inform and educate consumers on marketplace issues, to advocate for consumers with government and industry, and work with government and industry to solve marketplace problems. CAC focuses its work in the areas of food, health, trade, standards, financial services, communications industries and other marketplace issues as they emerge.

Related legal topic(s): Advocacy, Consumer protection and fraud

This web page has information about your legal responsibilities when you have a joint or shared credit card. It describes how authorized users (or secondary users) can affect you and your liabilities.

Related legal topic(s): Consumer protection and fraud, Credit and debt

Credit Counselling Canada, is a national association of nonprofit credit counselling agencies. It's mission is to support member agencies of not-for-profit credit counselling in maintaining the highest standards of practice. Their agency members provide confidential assistance for individuals and families facing personal financial issues. Members provide education and guidance in money management, credit counselling and debt payments. Check out their website to find a counselling agency in your province.

Related legal topic(s): Credit and debt

If you are victim of identity theft or identity fraud, you should immediately take some basic steps to prevent further crimes from happening and to restore your credit and good name. Navigating through the system as a victim can be time-consuming and confusing. This guide should help start you off in the right direction.
Related legal topic(s): Consumer protection and fraud, Privacy

This colourful infographic from the Centre for Public Legal Education Alberta provides information about cell phone contracts and the legal rights and responsibilities associated with them. The image file is available for free download or print copies can be ordered at no charge.

Related legal topic(s): Contracts

This colourful infographic from the Centre for Public Legal Education Alberta provides information and tips about lost phones and larger than expected bills. The image file is available for free download or print copies can be ordered at no charge.

 

Related legal topic(s): Consumer protection and fraud