Consumer protection

When you are buying goods and services, sometimes you can have problems. These resources may help you deal with concerns about product safety, returns and exchanges, unfair business practices, or other consumer complaints.

The resources on this page were hand-picked by the Centre for Public Legal Education Alberta's staff as a good place to start.

You may also find helpful resources listed under these legal topics: Consumer protection and fraud, and  Credit and debt


Suggested Resources

These FAQs are provided by the Canadian Legal FAQs, a website of the Centre for Public Legal Education Alberta. They provide answers to questions about consumer law in Alberta including the Fair Trading Act, collections and debt repayment, cost of credit disclosure, and credit and personal reports. See also FAQs on Contracts and Consumer Information

Related legal topic(s): Consumer protection and fraud

This colourful information sheet provides legal information about payday loans and debt problems for all ages and can be folded to fit comfortably in a wallet. (Dimensions 9cm x 43cm)

Related legal topic(s): Consumer protection and fraud

Alberta Resources

The General Insurance OmbudService (GIO) is an independent, not-for-profit corporation that has been in operation since 2002 providing dispute resolution services for conflicts between complainants and their insurers in the areas of home, auto and business insurance. GIO’s neutral and professional mediators and experienced Information Officers help complainants and insurance companies work toward a solution that is in the best interests of both parties in a fair, independent and impartial environment. (PDF - 2 pages)

Related legal topic(s): Advocacy, Business, Consumer protection and fraud, Mediation and alternative dispute resolution

The Better Business Bureau (BBB) of Central and Northern Alberta was founded in 1957 and is a non-profit membership association of business and professional firms. They are a public service agency devoted to the vitality of the free enterprise system and the concerns of the consuming public. They are not a government agency.
Related legal topic(s): Business, Consumer protection and fraud

An educated marketplace is a happy, well-functioning marketplace. With this in mind, the Better Business Bureau of Southern Alberta offers information and dispute resolution services to consumer and business alike. This bureau has information files on more than 15,000 companies. They are only an e-mail or phone call away.
Related legal topic(s): Business, Consumer protection and fraud

This tipsheet is a publication of the Centre for Public Legal Education Alberta (CPLEA). It provides Albertans with general information on the role of collection agencies. See also: Canadian Legal FAQs - Alberta - Consumer Law.

Related legal topic(s): Consumer protection and fraud

This Alberta government department investigates consumer complaints, enforces consumer protection legislation, licenses and registers regulated businesses and charitable organizations and informs consumers and businesses of their rights and responsibilities.
Related legal topic(s): Consumer protection and fraud

This is a guide on how to buy products and services in Alberta and contains information about your consumer rights. You will need to buy certain items and you will need to use certain services as you settle into as you start your new life in Alberta.

Related legal topic(s): Consumer protection and fraud, Contracts, Credit and debt, Landlord and tenant

Canada/Federal

The Handbook was created and is updated by the Consumer Measures Committee, a joint committee of federal, provincial and territorial governments. The objective of the Handbook is to help Canadian consumers become better-informed and more confident.
Related legal topic(s): Consumer protection and fraud

ConsumerInformation.ca sets out to bring together on a single website the very best consumer information, tools and services available from the most objective and reliable sources. The result is a groundbreaking strategic partnership between more than 400 federal departments and agencies, provincial and territorial ministries and NGO partners. The site aims to empower consumers and help to ensure a fair marketplace where all businesses respect consumer protection laws. Includes a step-by-step guide for making a consumer complaint.

Related legal topic(s): Business, Consumer protection and fraud

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