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Consumer Protection
When you are buying goods and services, sometimes you can have problems. These resources may help you deal with concerns about product safety, returns and exchanges, unfair business practices, or other consumer complaints.
The resources on this page were hand-picked by the Centre for Public Legal Education Alberta's team of librarians as a good place to start.
For a broader range of resources, see the following keywords:
Consumer protection and fraud, Credit and debt
Suggested Resources
The General Insurance OmbudService (GIO) is an independent, not-for-profit corporation that has been in operation since 2002 providing dispute resolution services for conflicts between complainants and their insurers in the areas of home, auto and business insurance. GIO’s neutral and professional mediators and experienced Information Officers help complainants and insurance companies work toward a solution that is in the best interests of both parties in a fair, independent and impartial environment. (PDF - 2 pages)
Related keywords: Advocacy (61), Business (69), Consumer protection and fraud (79), Mediation and alternative dispute resolution (43)
The Better Business Bureau (BBB) of Central and Northern Alberta was founded in 1957 and is a non-profit membership association of business and professional firms. They are a public service agency devoted to the vitality of the free enterprise system and the concerns of the consuming public. They are not a government agency.
Related keywords: Business (69), Consumer protection and fraud (79)
An educated marketplace is a happy, well-functioning marketplace. With this in mind, the Better Business Bureau of Southern Alberta offers information and dispute resolution services to consumer and business alike. This bureau has information files on more than 15,000 companies. They are only an e-mail or phone call away.
Related keywords: Business (69), Consumer protection and fraud (79)
The Handbook was created and is updated by the Consumer Measures Committee, a joint committee of federal, provincial and territorial governments. The objective of the Handbook is to help Canadian consumers become better-informed and more confident.
Related keywords: Consumer protection and fraud (79)
The Office of Consumer Affairs set out to bring together on a single website the very best consumer information, tools and services available from the most objective and reliable sources. The result is the Canadian Consumer Information Gateway – a groundbreaking strategic partnership between more than 400 federal departments and agencies, provincial and territorial ministries and NGO partners. The Gateway aims to empower consumers and help to ensure a fair marketplace where all businesses respect consumer protection laws. Includes a step-by-step guide for making a consumer complaint.
Related keywords: Business (69), Consumer protection and fraud (79)
This series of web pages describes car insurance including: Introduction to Car Insurance; Buying or renewing insurance; Car insurance where you live; Road Safety; Thinking of buying a car?; What to do if you’re in a collision; What happens after a collision; Ask an Expert.
Related keywords: Consumer protection and fraud (79), Driving (26)
This Alberta government department investigates consumer complaints, enforces consumer protection legislation, licenses and registers regulated businesses and charitable organizations and informs consumers and businesses of their rights and responsibilities.
Related keywords: Consumer protection and fraud (79)
The Consumers' Association of Canada (CAC), founded in 1947, is an independent, not-for-profit, volunteer-based, charitable organization. CAC's mandate is to inform and educate consumers on marketplace issues, to advocate for consumers with government and industry, and work with government and industry to solve marketplace problems. CAC focuses its work in the areas of food, health, trade, standards, financial services, communications industries and other marketplace issues as they emerge.
Related keywords: Advocacy (61), Consumer protection and fraud (79)
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