Alberta

311 Call Centres

Non-emergency 311 call systems, used increasingly in Alberta cities, offer a number of advantages. They give citizens a quick, convenient way to report about problems in their neighborhoods, and get a response. Assistance with civic information and services. Services offered:

  • telephone assistance on civic information and services
  • online system to request a City service
  • information including but not restricted to Animal Services, General Bylaw Services, Fire Prevention Bureau, Parks, Recreation Programs and Facilities, Waste and Recycling Services, Waterworks and Waste Water
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Office of the Appeals Advisor on Workers’ Compensation Matters

The Office of the Appeals Advisor (OAA) was established to advance the interests of injured workers and their dependants. Appeals advisors are all certified in Tribunal Administrative Justice, are specialists in interpreting and applying the Workers’ Compensation Act and WCB policies. They will walk you through the appeals process and act as your representative throughout. The OAA acts independently of WCB when representing workers and, whenever possible, they try to work directly with WCB’s customer service areas to resolve issues so that a formal appeals hearing is not necessary. There is no charge to you for this service.

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