Commissioner for Complaints for Telecommunications Services (CCTS)

The Commissioners office assists Canadians in resolving issues about their television service providers. If a Canadian cannot resolve a complaint with a communications service provider – regardless if it is a television service provider, Internet service provider, wireless service provider or telephone service provider – the CCTS will become the single point of contact for obtaining a resolution. All licensed television service providers will have to become members of the CCTS by September 1, 2017.