The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants an alternative means of resolving serious disputes outside of court. The Service is designed to be faster, more informal and less expensive than the courts. A tenant or a landlord who has concerns related to an eviction, unpaid rent/utilities, security deposit, damages, repairs or other common disagreements can use the service.
Often it is preferable to resolve conflicts or disagreements outside of the court system. There are a variety of formal ways to do this. Two of the most common are mediation and arbitration. The organizations listed below may be able to help you with alternative dispute resolution. You may also want to see the section on Complaint and Advocacy.
For additional resources about alternative dispute resolution, see the topic: Mediation and alternative dispute resolution
The Alberta Arbitration and Mediation Society is a not for profit organization which provides education and information to its members and the general public on solving disputes more effectively. They provide an annually updated Directory of Arbitrators and Mediators in Alberta.
This website from Alberta Courts provides access to videos about the various Mediation programs available for the Civil (non-family) Mediation program and the Family and Child Intervention
Family Justice Services are a group of programs and services offered by Alberta Justice in collaboration with the courts of Alberta. Family Justice Services works directly with individuals and also with the judges of the Alberta Provincial Court and Court of Queen's Bench to help people get appropriate solutions for their family law issues. The site provides information on a variety of issues such as the Family Law Act, formsand quick links for lawyers, family law kits and court information, child support assistance, online learning, courses and seminars for parents, mediation and dispute resolution services, etc. Programs are available to qualifying parties either at no cost or for a nominal charge. FJS offices are located throughout the province.
Family Justice Services are a group of programs and services offered by Alberta Justice in collaboration with the courts of Alberta. This webpage provides general information for those who are representing themselves in a family matter in either Court of Queen's Bench or The Provincial Court of Alberta. Family Law includes all of the legal issues that arise when couples separate or when parties are parenting children together. Family Law does not include criminal charges against a family member, or issues that arise when a family member dies. This site provides general information only.
Alberta Family Mediation Society (AFMS) advocates resolution of family conflict through the use of mediation by qualified professionals. AFMS offers a family-centered conflict resolution process in which an impartial third party (the mediator) helps the participants in negotiating a consensual, informed and fair agreement.
The General Insurance OmbudService (GIO) is an independent, not-for-profit corporation that has been in operation since 2002 providing dispute resolution services for conflicts between complainants and their insurers in the areas of home, auto and business insurance. GIO’s neutral and professional mediators and experienced Information Officers help complainants and insurance companies work toward a solution that is in the best interests of both parties in a fair, independent and impartial environment. (PDF - 2 pages)
Catholic Social Services is a multi-function social service agency that serves people of all faiths and cultures throughout central Alberta. Founded in 1961, the agency has grown to deliver more than 100 programs.CSS is divided into Service and Program areas offered in five distinct Regions throughout central and northeast Alberta. Major Service areas include: Children, Family, and Community Service,Community Outreach and Disability Service, Immigration and Settlement Service, and Substance Abuse and Corrections Service.
The Community Mediation Calgary Society (CMCS) is a non-profit organization of volunteers available to assist in resolving conflicts between neighbors and within community associations and non-profit organizations. They are a group of professional mediators who provide free, confidential and voluntary non-legal) dispute resolution service to the community.The CMCS can be contacted at (403) 269-2707.
The Better Business Bureau of Central & Northern Alberta offers a dispute resolution service to consumers and businesses that has a two-fold goal: Helping the consumer with a marketplace problem. Helping legitimate businesses correct or remove by voluntary action the source and cause of the complaint.