Canada/Fédérale

The CCTS is an independent organization dedicated to resolving consumer and small business complaints about retail telecommunications services, including wireless, local and long distance telephone, and internet access services. Customers who cannot resolve their complaints about issues like billing, contract terms, or service delivery directly with their provider may file a complaint with CCTS for a fair, impartial and independent review. The CCTS does not accept complaints about prices or about misleading advertisements.

Les Normes canadiennes de la publicité (NCP) sont l'organisme indépendant d'autoréglementation de la publicité au Canada. NCP a été fondé par l'industrie de la publicité il y a plus de cinquante ans sur la conviction que l'autoréglementation de la publicité sert le mieux les intérêts du public et de l'industrie publicitaire. NCP se consacre à créer et à maintenir la confiance du public dans la publicité. Ils traitent les plaintes des consommateurs au sujet de la publicité.

The Canadian Motor Vehicle Arbitration Plan (CAMVAP) is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers' new vehicle warranty can be put before a neutral third party (arbitrator) for resolution. Links to an overview of the CAMVAP arbitration process. From the homepage, an introduction to CAMVAP is available in several languages.

The Commission's business is to make the Canadian Human Rights Act work for the benefit of all Canadians. There are three main aspects to its work: To provide effective and timely means for resolving individual complaints; To promote knowledge of human rights in Canada and to encourage people to follow principles of equality; and to help reduce barriers to equality in employment and access to services. Their website includes sections with publications and frequently asked questions.The Commission provides dispute resolution services in cases of alleged discrimination by federally regulated organizations, including employers, unions and service providers. This online resource addresses issues such as alternative dispute resolution and the dispute resolution process.