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The Utilities Consumer Advocate has a mandate to educate, advocate and mediate for Alberta's residential, farm, and small business energy consumers. The UCA represents Alberta small consumers by acting as the voice of consumers during regulatory proceedings to ensure the lowest regulated rates consistent with reasonable service, and by providing consumers with the information they need to make informed choices about how to purchase electricity and natural gas, based on their individual circumstances. When consumers have exhausted known avenues of issue resolution, the UCA will investigate and mediate concerns with utility companies.

The Utilities Consumer Advocate has a mandate to educate, advocate and mediate for Alberta's residential, farm, and small business energy consumers. The UCA represents Alberta small consumers by acting as the voice of consumers during regulatory proceedings to ensure the lowest regulated rates consistent with reasonable service, and by providing consumers with the information they need to make informed choices about how to purchase electricity and natural gas, based on their individual circumstances. When consumers have exhausted known avenues of issue resolution, the UCA will investigate and mediate concerns with utility companies.

This 49-page background paper published by the Alberta Human Rights and Citizenship Commission introduces readers to a wide variety of dispute resolution methods that can be used to resolve human rights issues in the workplace and offers a comprehensive discussion about mediation. This article gives an overview of the paper; the complete text can be downloaded as a PDF. 

The University of Toronto Joint Centre for Bioethics (JCB) is a partnership between the University of Toronto and affiliated healthcare organizations. The JCB,  a network of over 180 multidisciplinary professionals, studies important ethical, health-related topics through research and clinical activities. Our mission is to provide leadership in bioethics research, education, practice and public engagement.