Intermediaries / Service Providers

In this section we have gathered  resources that were specifically developed for intermediaries and service providers in Alberta who work with vulnerable individuals.

CPLEA Suggested Resources

Not sure where to begin finding answers to your questions. Get started with our suggested resources. See additional resources below for more information.

This resource, Support Services for Albertans, is a comprehensive, but not exhaustive, list of organizations across the province that provide a multitude of services that compliment the support Legal Aid Alberta is able to provide. The resource mainly focuses on organizations offering legal supports to residents, but also provides information about organizations that provide social supports for some of the most vulnerable members of our communities. This includes, but is not limited to, women in abusive relationships, Indigenous Albertans, youth, and the homeless.

Related legal topic(s): Advocacy

Alberta Resources

A resource for support workers and community advocates to help women to better understand the law around child welfare. It was produced by the VAW Legal Information Resource: Supporting Aboriginal Women Facing Violence project as an on-line legal information resource

Related legal topic(s): Child abuse, Family violence general resources, Legal process

This is a series of publications developed with funding from Employment and Social Development Canada. The multimedia resource package is focused on increasing the knowledge and awareness of how intermediaries can use the law to prevent and reduce elder abuse. (Resources are available in English and French)

Related legal topic(s): Elder abuse, Wills and estates

The Refugee Hearing Preparation Guide is for refugee claimants and their service providers. It educates, guides, and supports refugee claimants who are preparing for their refugee hearings. It was developed to help inform and empower service providers in their understanding of the refugee hearing preparation process. The Immigration and Refugee Board of Canada – Refugee Protection Division (IRB-RPD) holds refugee hearings in six locations across Canada. The Preparation Guide is uniquely adapted to each location, and available in the following languages:

  • Montreal – English, French, Spanish, Sorani Kurdish
  • Toronto – English, French, Spanish, Chinese, Arabic, Farsi, Urdu, Sorani Kurdish
  • Winnipeg – English, French, Spanish, Somali
  • Calgary – English, French, Spanish, Arabic, Urdu, Mongolian
  • Edmonton – English, French, Spanish, Somali, Tigrigna
  • Vancouver – English, French, Spanish, Chinese, Arabic, Farsi, Sorani Kurdish
Related legal topic(s): Immigration, Legal process


Free help on Canadian refugee law and procedures. This resource aims to provide brief, high-level guidance for lawyers and settlement agencies, or asylum seekers themselves entering from the U.S., in need of preliminary guidance on Canadian refugee law and procedure. It also provides more general information about the Canadian immigration and refugee determination procedures regardless of the country of origin, and about other options for legally entering the country. Included in the toolkit are tips on filling out your immigration application.

Related legal topic(s): Refugees

Legal information vs legal advice. Community workers can only give legal information. This information sheet has been produced by Community Legal Education Ontario and provides examples of options for what should do or say if your are asked for legal information by a client.

Related legal topic(s):

PovNet is an internet site for advocates, people on welfare, and community groups and individuals involved in anti-poverty work. It provides up-to-date information about welfare and housing laws and resources in British Columbia and Canada. PovNet is a national site with training and resources available for intermediaries across the country.

Related legal topic(s): Advocacy, Poverty

Topics covered in this resource are:

  • What is the Private Sponsorship of Refugees?
  • Who can sponsor under the PSR Program? Who can be sponsored?
  • What do you need to know about the Blended Visa Office Referred (BVOR) and Joint Assistance Sponsorship (JAS) Programs?
  • What is a sponsored refugee's immigration status?
  • What are the sponsors' responsibilities?
  • What is the role of a Settlement Counsellor in assisting privately sponsored refugees?
  • What should settlement counsellors consider when supporting privately sponsored refugees?
  • What should you do if you believe that refugees may not be receiving sufficient support?
Related legal topic(s): Immigration

CPLEA Resources

Legal resources for intermediaries and service providers.

If you are an intermediary or service provide you will benefit from learning about the laws affecting your work.    Check out our collection of free resources. Also, learn about the difference between legal information and legal advice .

Related legal topic(s):