Fly Smart

The Canadian Transportation Agency has put together this booklet about flying to, from and within Canada. Topics covered include: Travel Documents; Air Fares; Insurance; Reservations, Ticketing and Check-In; Baggage; Customs; Airport Security; Personal Safety; Unruly Passengers; Delays and Cancellations; Over-Booking and Denied Boarding; Charter Flights; Travellers with Disabilities; Unaccompanied Minors; and Complaints.