Alternative Dispute Resolution

The Resolution and Court Administration Services Division provides administrative support to all the courts within the province, including electronic legal information services through Alberta Law Libraries. Topics in this section of the Alberta Courts website include: Mediation Programs; Family Justice Services; Court Forms and Orders Services (formly known as the Family Law Information Centre (FLIC) and LInC - Law Information Centres); Judgments; Jury Duty; ; Sheriff - Civil Enforcement; Review / Assessment Office; Rules of Court; Transcript Management Services; Publications; Video Conferencing. They also offer: Information services for the public on court procedures and legal services options; assistance with locating and filling out court forms; and referrals to other community legal services, as well as assessment services, dispute resolution services for child support, family and child medication, conflict intervention, family mediation, and civil mediation to help parties who filed an action in small claims court to reach a negotiated settlement.

Alberta Family Mediation Society (AFMS) advocates resolution of family conflict through the use of mediation by qualified professionals. AFMS offers a family-centered conflict resolution process in which an impartial third party (the mediator) helps the participants in negotiating a consensual, informed and fair agreement.

The General Insurance OmbudService (GIO) is an independent, not-for-profit corporation that has been in operation since 2002 providing dispute resolution services for conflicts between complainants and their insurers in the areas of home, auto and business insurance. GIO’s neutral and professional mediators and experienced Information Officers help complainants and insurance companies work toward a solution that is in the best interests of both parties in a fair, independent and impartial environment. (PDF - 2 pages)

Catholic Social Services is a multi-function social service agency that serves people of all faiths and cultures throughout central Alberta. Founded in 1961, the agency has grown to deliver more than 100 programs.CSS is divided into Service and Program areas offered in five distinct Regions throughout central and northeast Alberta. Major Service areas include: Children, Family, and Community Service,Community Outreach and Disability Service, Immigration and Settlement Service, and Substance Abuse and Corrections Service.

The Community Mediation Calgary Society (CMCS) is a non-profit organization of volunteers available to assist in resolving conflicts between neighbors and within community associations and non-profit organizations. They are a group of professional mediators who provide free, confidential and voluntary non-legal) dispute resolution service to the community.The CMCS can be contacted at (403) 269-2707.

Misunderstandings, miscommunications, and mistakes happen: your BBB’s Dispute Settlement Centre is available to help consumers and businesses resolve marketplace quarrels  when they arise. Your BBB assists companies to resolve disputes by providing mediation and arbitration services.  Unique to this BBB is our ability to provide both in-house resolution services to companies and outsource the management of dispute resolution programs for  a select group of clients, such as acting as the Arbitration Administrator for the Jurisdictional Assignment Plan of the Alberta Construction Industry.

When you are going to court, there are some procedures and protocols that you need to follow. You will find information here on court etiquette, court procedures, and appeals and transcripts.

The Mediation and Restorative Justice Centre (MRJC) is a not-for-profit organization devoted to building safer and peaceful communities. They provide mediation services to people and groups in conflict (neightbour disputes, family situations between siblings, parents, children or other family members), and restorative justice services to victims and offenders. These services are offered free of charge to anyone in the greater Edmonton region (Alberta).

This handbook was developed by the Edmonton based Mediation and Restorative Justice Centre. The Centre is a not-for-profit organization devoted to building safer and more peaceful communities.The handbook strives to provide you with constructive ideas for discussing these situations with your neighbour in a way that is easy for them to hear and will ensure a positive result.